Magnus Garage Company LLC – Privacy Policy

Effective Date: September 21, 2025

This Privacy Policy explains how Magnus Garage Company LLC, an Arizona limited liability company with its principal place of business at 4539 N 22nd St, Unit 4906, Phoenix, AZ 85016, phone (833) 963‑3667, email support@magnusgarageco.com, website https://magnusgarageco.com (the “Company,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information in connection with our website, scheduling and quoting activities, communications, and residential garage‑door services in the United States. By using our website, communicating with us, or engaging our services, you agree to the practices described in this Policy.

1. Information we collect and sources

We collect information that you provide directly to us, such as your name, email address, telephone number, service and billing addresses, details concerning your garage door and opener, requested services, photos or videos you choose to share for quoting or diagnostics, and the content of your communications with us by phone, email, SMS, chat, or web forms. We collect transactional information related to estimates, invoices, payments, and warranty registrations. Payment information is processed by third‑party payment processors; we do not store full payment card numbers.

When you use our website, we collect information automatically, including your IP address, device identifiers, browser type, pages viewed, referral URLs, and general location derived from your IP address. We use cookies and similar technologies to operate the site and, with consent where required, to perform analytics and measure advertising.

We may receive information about you from service providers that support our operations, such as hosting, CRM, messaging and SMS platforms, payments, scheduling and dispatch, analytics, and lead sources. We may also receive information from manufacturers and suppliers for warranty registration and order fulfillment. Where appropriate, we may obtain information from publicly available sources and from fraud‑prevention partners.

2. How we use personal information

We use personal information to provide quotes, schedule and perform services, process payments, register and honor warranties, and deliver customer support. We use your information to send operational communications, including confirmations, “on‑my‑way” notices, invoices, and receipts. With your separate opt‑in, we send marketing communications that you can opt out of at any time. We use information to maintain safety and security, prevent fraud and misuse, comply with legal obligations, enforce our Terms, improve our website and operations, and perform analytics and advertising measurement where permitted.

3. How we disclose personal information

We disclose personal information to service providers and processors that perform services on our behalf under appropriate contracts, including hosting, CRM, messaging and SMS delivery, payment processing, dispatch, logistics, analytics, and marketing support. We disclose information to manufacturers and suppliers as reasonably necessary to register warranties and fulfill orders. We disclose information when required by law or legal process, to respond to lawful requests, and to protect the rights, property, and safety of the Company, our personnel, our customers, or others. We may disclose information in connection with a business transaction such as a merger, acquisition, or asset transfer. We may disclose information with your direction or consent.

We do not sell personal information for money.** Some analytics or advertising activities may be deemed a “sale” or “sharing” under certain state laws because they involve disclosure of identifiers or internet activity to third parties for cross‑context behavioral advertising. Where applicable, you may opt out as described in Section 7 and via the “Your Privacy Choices / Do Not Sell or Share My Personal Information” link in our website footer.

4. Cookies and similar technologies

We use cookies and similar technologies that are necessary to operate the website. With consent where required, we also use analytics and advertising cookies to understand site performance and measure marketing. You may control cookies through your browser settings and, where provided, our site’s cookie banner or preference tools. Disabling cookies may impair some features. We make good‑faith efforts to recognize and honor universal opt‑out signals, including Global Privacy Control (GPC) for California and the Colorado Universal Opt‑Out Mechanism, to the extent required by law.

5. Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the Internet or method of electronic storage is perfectly secure, and we cannot guarantee absolute security.

6. Data retention

We retain personal information for as long as necessary to provide services, to comply with legal, tax, and accounting obligations, to enforce agreements, to maintain accurate records, and to resolve disputes. For example, we generally retain invoice and tax records for at least seven years and retain warranty records for the duration of the applicable warranty period plus a reasonable period thereafter.

7. Your choices and state privacy rights

You may opt out of marketing emails by using the unsubscribe link in those emails. You may opt out of marketing SMS by replying STOP to any marketing message; you may continue to receive operational SMS necessary to complete services. You may manage cookies through your browser and our site tools as described in Section 4.

California, Colorado, Connecticut, Virginia (and similar state) rights. Depending on your state of residence, you may have rights to request access to, correction of, or deletion of personal information; to receive a portable copy; to opt out of sales or sharing for cross‑context behavioral advertising and targeted advertising; and to appeal our decision on a request. You may submit a request by emailing privacy@magnusgarageco.com or mailing us at the address above. We will take reasonable steps to verify your identity (and your agent’s authority, if applicable) before responding. We endeavor to respond within 45 days and may extend by an additional 45 days where permitted, informing you of the reason for the extension. We do not use or disclose sensitive personal information for purposes that would require offering a right to limit such use.

8. Children’s privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected such information, we will take reasonable steps to delete it.

9. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. There is no uniform industry standard governing DNT signals, and we do not respond to DNT at this time. We make commercially reasonable efforts to honor a valid Global Privacy Control (GPC) signal or other legally recognized universal opt‑out mechanism in applicable jurisdictions.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated Policy with a new effective date. Your continued use of the website or services after the effective date constitutes your acceptance of the updated Policy.

11. Contact us

You may contact us with questions about this Privacy Policy or our privacy practices by emailing privacy@magnusgarageco.com or support@magnusgarageco.com, by calling (833) 963‑3667, or by writing to Magnus Garage Company LLC, 4539 N 22nd St, Unit 4906, Phoenix, AZ 85016.